Privacy Policy

Our Privacy Policy

We, at ““Medico Pilot Private Limited”” are committed to respecting your online privacy and recognize your need for appropriate protection and management of any “Personal Information” you share with us. Should we ask you to provide certain information by which you can be identified when using our website, mobile site, mobile app etc. (hereinafter ‘Platforms’), then you can be assured that it will only be used in accordance with this privacy statement. By using the Platforms, you indicate that you understand, agree and consent to this Privacy Policy. This Policy is subject to the ‘Terms and Conditions’ of the Platforms.

The types of Personal Information that we collect and hold

As a visitor, you can browse our platforms to view the content on various exams, details of schools, colleges, universities, service providers, organizations, courses, programs etc. and other information available on our Platforms. You are not required to provide any personal data as a visitor.

However, many of our services require you to register on www.medicopilot.in. When you register, we will ask for your personal information and education interest to create your account.

Registration

We may collect the following information to register you on our platforms to allow you to use our products and/or avail the various services we offer:

*Your name

*Contact information such as email address and phone number

*Demographic information such as current location and/or residential address

*Education details such as education Interest, current education level, year of passing and/or other preferences/interests (including but not limited to preferred location of study, choice of programs/courses, preference to take up coaching)

*Work Experience, occupation, career domain, skills and specializations that you are interested to pursue / upskill

Counselling products

At the time of purchasing or using of any of our counselling products or other tools / services, paid or free, on our platform, we may collect additional information such

• Your location and state
• Your socio-economic profile
• Information pertaining to racial or ethnic origin, religion etc,
• Your score, rank in various entrance exams.
• Date of birth
• Enrolment number pertaining to exam
• Your engagement on various products, behaviour patterns, test results etc

Log files, IP Addresses and Information about your Computer and Mobile Device

Due to the communications standards on the internet, when you visit our platforms we automatically receive the URL of the site from which you came and the site to which you are going to when you leave our platforms.

Additionally, advertisers receive the URL of the page you were on when you click on an ad on our platforms. PPPL also receives the internet protocol (“IP”) address of your computer and additional information including but not limited to your computer operating system, your mobile device and its operating system (if you are accessing our platforms using a mobile device),web/mobile browser you are using as well as the name of your ISP or your mobile network carrier.

Use of your personal information

By providing information for the purposes of creating your User account or adding any additional details to your Medico Pilot PVT LTD profile, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy and User Agreement that allow us to process information about you.

We require this information to understand your needs and to provide you better service; in particular for all or some of the following reasons:

• To customise experience on our platforms based on your profile and interests
• To recommend the ‘best fit college/program ’ with the information provided by you
• To enhance your engagement levels with the test preparation platform and to enable us improve your learning outcomes
• To process your application(s) to our partner Colleges, Universities, OPMs, OPXs, OPEs, Service Providers, Contractors, Vendors etc. which require the information to assess your suitability for admission
• To process your application(s) to our partner Organisations, Certification providers, Service Providers, Online Program Management entities (OPMs), coaching institutes etc. for the programs that you are interested to pursue.
• To send you updates information about the exams, schools / colleges / universities / service providers, courses, programs, events and other information that you may be interested in
• To tailor the communications that we send you about our products and services based on your profile
• To allow you to participate in surveys, reviews, promotional offers or interactive features of our products/services when you choose to do so
• To respond appropriately to any questions or comments that you submitted to use on our platforms or otherwise.
• For Internal record keeping
• To enhance products, functionalities and services offered by us

We may periodically send promotional emails/SMS/WhatsApp about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by phone, sms, WhatsApp or e-mail. We may use this information to customize the platform according to demographic interests

Your personal data may be shared with selected educational institutions or OPMs or educational service providers or others organisations to communicate their marketing campaigns for their courses / programs which may be beneficial to you.

Sharing of your information

We work with a range of educational institutions and other organisations that advertise courses on our platforms. Your personal data will only be shared with educational institutions or other organisations (including educational service providers, coaching institutes, financial service providers etc.) you have chosen to engage with via our websites. For example, when you make an enquiry, show interest or a prospectus request to an institution, your details relating to that enquiry will be provided to the institution so that they may engage with you directly.

We may also share the information under the following circumstances

• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of terms of services of Medico Pilot PVT LTD platforms, or as otherwise required by law.
• We are responding to subpoenas, court orders, legal process or to establish our legal rights or defend against legal claims.

Further, we may share your personal information with selected educational institutions and other third party organisations based on your browsing behaviour or expression of interest regarding education interest, courses, specialisations, current and preferred locations etc. and educational institutions or such third party organisations etc. may contact you. Please note, that those educational institutions or third party organisations using your data are not governed by our privacy policy. For further information on how such educational institutions or such third party organisations etc. or advertisers use your information, please visit the applicable policy of that aforesaid entity.

The information you provide by filling “Common Form” is shared only with the institution(s) that you have expressly consented to apply to by paying the applicable application fee. This information enables these institution(s) to process your application and to contact you to initiate the next steps in the admissions process

Furthermore, whenever you make payments on our Platforms, your payment card information is shared with a payment gateway / processor.

Cookies

Like most platforms, we use “Cookies” and web log files to track site usage and trends, to improve the quality of our service, to customize your experience on our platforms, as well as to deliver Medico Pilot PVT LTD and third-party advertising to Users both on and off our platforms.

A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you as a User when you return to our platforms using the same computer and web browser. You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use our platforms.

In the course of serving advertisements or optimizing the services to our Users, we may allow authorized third parties to place or recognize a unique cookie on your browser. Any information provided to third parties through cookies will not be personally identifiable but may provide general segment information (e.g., your industry or geography or information about your professional or educational background) for the enhancement of your user experience by providing more relevant advertising. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Our platforms do not store unencrypted personally identifiable information in the cookies.

Advertising

To support the services, we provide at no cost to our Users, as well as provide a more relevant and useful experience for our Users, we target and serve our own ads and third-party ads.

We target ads to Users based on general profile information or on non-personally identifiable information inferred from a User’s profile (e.g., school, gender, age, nationality, interests or other relevant information). If in the future we show advertising on our platforms, the advertiser may use cookies to track the number of anonymous users responding to the campaign. We will not have access to or control of cookies placed by third parties.

You have the ability to accept or decline cookies by modifying your browser preferences. You can accept all cookies, be notified when a cookie is set, or reject all cookies.

Links to Other platforms

Our platforms may contain links to other platforms of interest. However, once you have used these links to leave our platform, you should note that we do not have any control over that other platform you have voluntarily chosen to visit by clicking on that link. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such platforms as these aforesaid platforms are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the platform in question to understand your rights and/or protect your interests.

Your Obligations

As a User, you have certain obligations towards other Users. Some of these obligations are imposed by applicable laws and regulations, and others have become commonplace to support a user-friendly interface and environment. Your obligations include but are not limited to:

• You must, at all times, abide by the terms and conditions of the then-current Privacy Policy and Terms of use.
• You must respect all intellectual property rights that may belong to third parties
• You must not download or otherwise disseminate any information that may be deemed to be injurious, violent, offensive, racist or xenophobic, or which may otherwise violate the purpose and spirit of PPPL and its community of Users
• You must not provide us and/or other Users information that you believe might be injurious or detrimental to your person or to your professional or social status.
• You must keep your password confidential and not share it with others.
• www.medicopilot.in operates channels, pages and accounts on some social media sites to inform, assist and engage with you. www.medicopilot.in monitors and records comments and posts made on these channels to improve its products and services. Please note, you must not communicate with www.medicopilot.in through such social media sites by divulging the following information:
  • Sensitive personal data including information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation
  • Other sensitive personal data such as criminal convictions and offences and national identification number
  • Excessive, inappropriate, offensive or insulting information directed towards individuals/entities

Any violation of these guidelines may lead to the restriction, suspension or termination of your account at our sole discretion.

For more information, refer to our Terms of Use

Cancellation and Refund Policy

Amount paid towards products purchased will neither be refunded nor adjusted under any circumstance.

However, if you have purchased products / services under ‘money back guarantee’ facility, the amount would be returned in case of not meeting the minimum guarantee promised, provided that you have fulfilled the terms and conditions pertaining to the offer provided by us.

Our customer service team would be available to address any concerns related to the product and services rendered by us. For further information, please write to us at support@medicopilot.in

Your Consent

By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us from time to time. Processing your information in any way, includes collecting, storing, deleting, using, combining, sharing, transferring and disclosing information. We believe that every user of our Platforms must be in a position to provide an informed consent prior to providing any Information required for the use of any of the Platforms. Even if you reside outside India, your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

Changes to our Privacy Policy

We reserve the right to update, change or modify this policy at any time. Changes to our policy will be updated on our platforms only. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes. This policy was last updated on Aug 03, 2022.

Authorization

In purview of the Telecom Regulatory Authority of India (TRAI) guidelines, you hereby authorise us and our affiliates/partners or otherwise who are accessing your Information by virtue of their association with the company to communicate with you through telephone/mobile, Email, SMS, WhatsApp or other modes of communication even if Your number/numbers(s) is/are registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in

You are providing your express consent to receive information, including telemarketing, about products and services from us and you hereby agree and consent to our contacting you using the information you have provided to us. We may contact you by e-mail, phone, including automated dialling equipment, SMS, WhatsApp and other kinds of text message, social networks or any other means of communication.

User communications

When you send an email or other communication to the company, it may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

Security Measures

We take utmost care to secure your information from unauthorized access, usage or disclosure or alteration. We take appropriate steps and security measures to safeguard your information and make sure that your Information is secured as mandated by law. For this purpose, we adopt reasonable security practices and procedures, in line with the industry standards, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.

While we protect your personal information as per industry standards, you acknowledge that the internet or computer networks are not fully secure and we cannot provide any absolute assurance regarding the security of your personal information. Therefore, you shall not hold us responsible for any loss of your information, or any other data which you have shared